Kmart in Elizabethtown, PA Closed now

Reviews about Kmart

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  July 26, 2020, by Ben Donahower
  It seems that every time I go to Kmart for something specific they don't have it. Last trip, they didn't even have the vacuum filter to the vacuum that I bought at that very store. 6/14/15 Update Lack of common products is still a problem as is quality products. The pharmacy has been a disaster for the last year after a good pharmacist left. It looks like there is a new pharmacist who is doing a decent job and things have improved. The pharmacy seriously needs a 2nd register. I would also avoid purchasing Kmart products online if possible. I recently purchased a dehumidifier because of a coupon and to use up some points and it took two weeks to be delivered. 1/4/2018 The other day I experienced my first trip in years that I had four items on my list and they had all four. If I need one or two things there is a sporting chance that they have everything, but that they had four things that I needed hasn't happened in years. It's not so much that things are improving but that I had a stroke of luck. World according to Ben, Kmart needs to do dramatic things not to suck or at least to survive. Here are my suggestions in general and for this store in particular: 1. Get rid of cashiers. I think cashiers are a useful position at many stores but at Kmart, with a couple of exceptions, they aren't doing anyone any favors so they might as well automate this and save the money. Just make people scan their own stuff and have a human at the service desk in case there are problems or someone tries to run off with things. 2. Open 24 hours. With the savings in manpower, they could be open longer. 3. Change the name. The Kmart name is at best associated with a bygone era where it was a giant in retail. My humble suggestions include just renaming it to Sears preferably with some sort of subtitle like Sears: Everyday or Sears: Blue (harkening to the blue light special) or just the letter K to be known as "the K." 4. Remodel or don't remodel. The 'remodel' that happened at the Etown store made me think that they were just re-arranging the deck chairs on the Titanic. I don't think it benefited their image locally at all. 5. Eliminate some categories at the Etown location and expand others. As a consumer, I'd be much happier knowing that if I went to their sporting goods section or toys or wherever that I had a 99% chance of getting what I wanted. As it is, it's a roll of the dice. If they got rid of the pile of mattresses, refrigerated food, and some other categories they would have the space to expand their inventory in other areas. I'd be more apt to go in and buy then instead of worrying whether I'm going to waste my time, so I buy from Amazon and wait the two days.